Discussion:
Win 2003 Server SP1 and 4D Server 2003
(too old to reply)
Beth Medema
2005-04-18 18:20:11 UTC
Permalink
Has anyone seen problems with running 4D Server 2003.2 on Win 2003 Server
SP1?

We have a customer who cannot run our OEM Server application either as a
service or an application on Win 2003 Server SP1. It ran fine before they
installed SP1. I called 4D, and they have not heard of any problems.

Next, our customer installed our OEM Server application on a different
server that had already been patched with SP1, and our OEM Server
application worked just fine. The customer's theory is that if our OEM
application is installed first, and then they run the SP1 installation, it
breaks something.

We do not agree. We suspect there is a problem with their server rather
than with SP1. We asked them to remove our OEM application and reinstall it
on the problem server (which means SP1 had already been installed), and our
application still would not run.

Has anyone experienced problems running 4D Server 2003.2 on Win 2003 Server
SP1?


Thanks,

Beth Medema
Support Specialist
Dataworks Development, Inc.
(425) 673-1974
support-Ni5i+***@public.gmane.org




**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Scott Vanderbilt
2005-04-18 18:28:46 UTC
Permalink
Post by Beth Medema
Has anyone seen problems with running 4D Server 2003.2 on Win 2003 Server
SP1?
We have a customer who cannot run our OEM Server application either as a
service or an application on Win 2003 Server SP1. It ran fine before they
installed SP1. I called 4D, and they have not heard of any problems.
Attempting to accurately diagnose the cause of the problem is nearly
impossible without more specificity regarding the symptoms you are
observing.

Does it launch? Does it raise alerts? Does it log to the Event Log? Etc.


**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Larry White
2005-04-18 18:38:57 UTC
Permalink
Post by Beth Medema
Has anyone seen problems with running 4D Server 2003.2 on Win 2003 Server
SP1?
We have a customer who cannot run our OEM Server application either as a
service or an application on Win 2003 Server SP1. It ran fine before they
installed SP1. I called 4D, and they have not heard of any problems.
Well, we did run into a possibly equivalent situation. Try exempting the 4D
OEM executable from the DEP (Data Execution Prevention) list.

The ms kbase article <http://support.microsoft.com/kb/875352>

We had one client who encountered this and supposedly fixed it this way. We
have *not* been able to duplicate this though.

Cheers,
--
Larry White, P.Eng.
President & Chief Engineer
Pelican Engineering, Inc.
lwhite-VEAcV+Q4/***@public.gmane.org
www.pelicaneng.ca


**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Beth Medema
2005-04-18 18:41:16 UTC
Permalink
Scott,

My apologies for not providing more information.

The application does not launch. It "flickers" like it is trying to launch,
and then disappears. No alerts displayed. The generic message "The
description for Event ID ( 2 ) in Source ( 4th Dimension ) cannot be
found...." appears in the Event Log.


Beth
Subject: Re: Win 2003 Server SP1 and 4D Server 2003
Date: Mon, 18 Apr 2005 11:28:46 -0700
Post by Beth Medema
Has anyone seen problems with running 4D Server 2003.2 on Win 2003
Server SP1?
We have a customer who cannot run our OEM Server application either as
a service or an application on Win 2003 Server SP1. It ran fine
before they installed SP1. I called 4D, and they have not heard of any
problems.
Attempting to accurately diagnose the cause of the problem is nearly
impossible without more specificity regarding the >symptoms you are
observing.
Does it launch? Does it raise alerts? Does it log to the Event Log? Etc.
Beth Medema
Support Specialist
Dataworks Development, Inc.
(425) 673-1974
support-Ni5i+***@public.gmane.org





**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Scott Vanderbilt
2005-04-18 18:59:12 UTC
Permalink
Post by Beth Medema
The application does not launch. It "flickers" like it is trying to launch,
and then disappears. No alerts displayed. The generic message "The
description for Event ID ( 2 ) in Source ( 4th Dimension ) cannot be
found...." appears in the Event Log.
Ugh. I hate those kinds of problems. In my experience, however, most of
the time they are code-related errors, and much less frequently,
plug-in-related (a missing file, what have you). Why it would work prior
to installation of SP1 and not thereafter, though, is strange.

I would chase down Larry's suggestion first. Failing that and any more
ideas from other list participants, I would install the 4DMSG.DLL on the
server, so you can get a more descriptive error message. As a rule, you
should include this DLL with all your client installations. Its
existence is not well-known, and somewhat of a pain to find. Nose around
the list archives for a source. 4D may be able to send it to you.

After installing the DLL and launching the app again, you should get an
error message that gives you something more to go on. If not, and you
can't duplicate the condition locally and you can't eliminate a bug in
your code, you'll have to prepare a debug build of your app, and have
write log checkpoints (to a text file) from launch all the way through
the startup sequence so you can isolate where the crash is occurring. If
after running the debug build your log file never gets written to, then
you can eliminate your code and focus on the OS or 4D. Either way it's a
trial and error thing, unfortunately. Hopefully someone else will have a
better idea.

**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
hinsdale-242xxoKidJVdz2imjWt+ (Spencer Hinsdale)
2005-04-18 19:14:16 UTC
Permalink
Post by Beth Medema
We do not agree. We suspect there is a problem with their server rather
than with SP1. We asked them to remove our OEM application and reinstall it
on the problem server (which means SP1 had already been installed), and our
application still would not run.
Beth,

What happens if you launch and immediately hold down the Alt key. Do you
get the Open Data File dialog?

-spencer

**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Larry White
2005-04-18 19:18:55 UTC
Permalink
Post by Beth Medema
The application does not launch. It "flickers" like it is trying to launch,
and then disappears. No alerts displayed. The generic message "The
description for Event ID ( 2 ) in Source ( 4th Dimension ) cannot be
found...." appears in the Event Log.
This is quite similar to what our clients IT staff described to our tech
support. Please note my phrasing - development never got directly involved
so YMMV.

Cheers,
--
Larry White, P.Eng.
President & Chief Engineer
Post by Beth Medema
Pelican Engineering, Inc.
lwhite-VEAcV+Q4/***@public.gmane.org
www.pelicaneng.ca


**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
dcaverly1-iK5jlJkdgf9Jm/Hvfsr4+
2005-04-18 19:39:15 UTC
Permalink
Hi Beth,

Make sure the .rsr file is there and has not been renamed or something like that. You might even have them copy over one from the machine that is working. Hope this helps and let us know.

Best Regards

Darwin Caverly
Post by Beth Medema
Post by Beth Medema
The application does not launch. It "flickers" like it is
trying to launch,
Post by Beth Medema
and then disappears. No alerts displayed. The generic message "The
description for Event ID ( 2 ) in Source ( 4th Dimension )
cannot be
Post by Beth Medema
found...." appears in the Event Log.
**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Beth Medema
2005-04-18 22:25:02 UTC
Permalink
I tried this. I asked them to create a new data file called Test.4dd. Then
our application asks them to create or locate the two data segments. When
they locate the second segment and click <Save>, the program quits.
Subject: Re: Win 2003 Server SP1 and 4D Server 2003
Date: Mon, 18 Apr 2005 12:14:16 -0700
Post by Beth Medema
We do not agree. We suspect there is a problem with their server
rather than with SP1. We asked them to remove our OEM application and
reinstall it on the problem server (which means SP1 had already been
installed), and our application still would not run.
Beth,
What happens if you launch and immediately hold down the Alt key. Do you
get the Open Data File dialog?
-spencer
Beth Medema
Support Specialist
Dataworks Development, Inc.
(425) 673-1974
support-Ni5i+***@public.gmane.org




**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Beth Medema
2005-04-18 22:30:13 UTC
Permalink
I tried this, too. I checked for the .rsr; it was named correctly and was
in the correct location. I also had them reinstall from our CD.

I have not asked them to copy it from the working machine. I'll give that a
try.


Thanks,

Beth
Subject: Re: Win 2003 Server SP1 and 4D Server 2003
Date: Mon, 18 Apr 2005 15:39:15 -0400
Hi Beth,
Make sure the .rsr file is there and has not been renamed or something like
that. You might even have them copy over
one from the machine that is working. Hope this helps and let us know.
Best Regards
Darwin Caverly
Beth Medema
Support Specialist
Dataworks Development, Inc.
(425) 673-1974
support-Ni5i+***@public.gmane.org




**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
hinsdale-242xxoKidJVdz2imjWt+ (Spencer Hinsdale)
2005-04-18 23:38:10 UTC
Permalink
Post by Beth Medema
I tried this. I asked them to create a new data file called Test.4dd. Then
our application asks them to create or locate the two data segments. When
they locate the second segment and click <Save>, the program quits.
Beth,

I don't understand. If you create a new file, Test.4dd, then why would it
be asking for segments? The only answer I can think of is that it somehow
thinks the file is locked, so prompts to create new segments. If this
sounds suspicious to you, you might try setting the Allow Read Only data
file option to see if it runs that way.

-spencer

**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
dstevenson-L9gXfNRv2/
2005-04-20 08:46:34 UTC
Permalink
Post by Beth Medema
Has anyone seen problems with running 4D Server 2003.2 on Win 2003 Server
SP1?
Not that combination exactly, but I've recently had a couple of Windows Server
2003 boxes refuse to let 4D Server 2003 run as a service.

First things to check would be file permissions on the folder containing the 4D
Server executable, and also the folder containing the server preferences file.
This can vary if the server computer has had older versions of 4D installed
previously, but the default location is in the All Users profile \Application
Data\4D\.

You could also try setting the registered service to log on using a local admin
account - I've seen that work when the system account could not log on after
applying a service pack (this was on Windows Server 2000).

Kind regards
David Stevenson
Synergist Express Ltd


**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
James Wilson
2005-04-22 16:33:14 UTC
Permalink
Hi,

FWIW, there are apparently known compatibility problems with 2003 SP1.
Microsoft issued a KB article (896367) last week:
http://support.microsoft.com/kb/896367

They tested compatibility with 127 high-profile server applications, and 113
passed. 14 apparently failed tests, including several of Microsoft's own server
applications. Not surprisingly, 4D is not among the listed tested apps....

The article doesn't offer workarounds, solutions, or explanations, however.
Maybe there's something newer?

Regards,
Jim
--
**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Jeffrey Kain
2005-04-22 16:37:43 UTC
Permalink
Post by James Wilson
FWIW, there are apparently known compatibility problems with 2003 SP1.
http://support.microsoft.com/kb/896367
They tested compatibility with 127 high-profile server applications, and 113
passed. 14 apparently failed tests, including several of Microsoft's own server
applications. Not surprisingly, 4D is not among the listed tested apps....
The article doesn't offer workarounds, solutions, or explanations, however.
Maybe there's something newer?
I upgraded a server to Windows Server 2003 SP1 this week. This machine runs
two instances of 4D Server (2003.6 and 2004.1), along with a TestTrack
server and Microsoft SQL Server 2000. Aside from having to open some ports
in the firewall, everything went well and everything works fine.



**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
hinsdale-242xxoKidJVdz2imjWt+ (Spencer Hinsdale)
2005-04-22 17:37:57 UTC
Permalink
Post by Jeffrey Kain
Post by James Wilson
FWIW, there are apparently known compatibility problems with 2003 SP1.
http://support.microsoft.com/kb/896367
They tested compatibility with 127 high-profile server applications, and 113
passed. 14 apparently failed tests, including several of Microsoft's own server
applications. Not surprisingly, 4D is not among the listed tested apps....
The article doesn't offer workarounds, solutions, or explanations, however.
Maybe there's something newer?
I upgraded a server to Windows Server 2003 SP1 this week. This machine runs
two instances of 4D Server (2003.6 and 2004.1), along with a TestTrack
server and Microsoft SQL Server 2000. Aside from having to open some ports
in the firewall, everything went well and everything works fine.
Jeff,

The problem one of our users has encountered and that other posters have
mentioned on this list is that a 4D Server 2003 Service will not start.

Does the default Service setup work for you? (e.g. user=system, interact
with desktop=yes)

thanks,

spencer


**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Jeffrey Kain
2005-04-22 18:18:55 UTC
Permalink
Post by hinsdale-242xxoKidJVdz2imjWt+ (Spencer Hinsdale)
The problem one of our users has encountered and that other posters have
mentioned on this list is that a 4D Server 2003 Service will not start.
Does the default Service setup work for you? (e.g. user=system, interact
with desktop=yes)
I'll give it a try this weekend when nobody is using the server (we don't
run it as a service here). Beth Medena reported that their customer's
server was working fine as a service and was caused by user error.

**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Mehboob Alam
2005-04-22 16:37:05 UTC
Permalink
I'm running SP1 on my test desktop, since I was also
teaching myself TS administration. How would one go
about testing a generic 4D installation?


sincerely,
m|a
**********************************************************************
4th Dimension Internet Users Group (4D iNUG)
FAQ: http://www.pdm-inc.com/iNUG/faq.htm
Admin: mailto:iNUG-***@public.gmane.org
Unsub: mailto:4D_Tech-off-d2/***@public.gmane.org
**********************************************************************
Continue reading on narkive:
Loading...